Website terms and conditions
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Anthem's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Anthem' or 'us' or 'we' refers to the owner of the website whose registered office is Suite 6, Piccadilly House, London Road, Bath, BA1 6PL. Our company registration number is registered in England and Wales (registered number 4542063). The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties. See section 2 of the Privacy Policy
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Subscription terms and conditions
Subscriptions consist of the magazine being delivered to your home or device every issue, as well as additional subscriber-only benefits. We offer Print & Digital subscriptions on Classic Pop, Vegan Food & Living and Women's Running magazines. We offer Print Only subscriptions on Colouring Heaven, Italia! and Vintage Rock magazines. We offer Digital Only subscriptions on Classic Pop, Italia!, Vegan Food & Living and Women's Running magazines.
If you are a current member you can view information about your subscription, including all benefits and how to redeem them, by logging into your account here:
Please note that subscriber benefits may be subject to change. Subscriber magazine discounts cannot be used in conjunction with any other offer. These discounts are not valid on Direct Debit or Continuous credit card orders.
Trial Offers
Trial offers are Direct Debit or continuous card payment offers that hold no obligation. If you wish to cancel, please inform us within 14 days of receiving your final trial issue and no more payments will be taken. Please note, trial subscription offers are limited to one trial per title per customer within a 12-month period, and Anthem reserves the right to withdraw a limited offer at any time.
Offers with a free gift
Occasionally, we offer a free gift with a subscription. If you subscribe on a valid offer, the free gift will be sent out once payment has been taken, and you should receive it within 2 weeks of ordering. This will be sent separately from the magazine, and in some cases you might receive the magazine first. All gift offers are subject to availability and if stocks run out, an alternative gift may be supplied. Limited gift offers may be withdrawn at any time. If you are purchasing a subscription for someone else, the free gift will be sent to the person paying for the subscription. Free gift offers are only valid on UK orders and cannot be refunded.
Using Our Continuous Payment Authority
Setting up recurring payments
By purchasing a Continuous Payment Authority (CPA) subscription you acknowledge that this has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive periods for an indefinite time until cancelled by you or us. The initial payment will be deducted from your specified account, we will then deduct subsequent payments as indicated in your notification communication (i.e. Monthly, Quarterly, Annually). Where the collection due date is not a business day, we will make the collection on the next business day.
Recurring payments will be made via your chosen credit or debit card by way of a stored credential in the form of a payment token. Tokenisation is the process of replacing sensitive card data with a string of randomly generated numbers called a “token”. Similar to encryption, tokenisation retains all the essential information but renders it unreadable in the event of a data breach or other exposure.
Cancelling your recurring payments
You may cancel your subscription at any time. To do so, please contact our customer care team via the various methods detailed on our contact page. You must notify us at least 10 business days before the next scheduled transaction.
Updating your account information
To make any changes to your account or recurring payment information, please contact us at least 10 business days before the next scheduled transaction for the update to take effect.
If a transaction is refused by your financial institution
If your recurring payment is declined for any reason, including insufficient funds, closed account, or unauthorised account, we will contact you using the details provided when setting up the agreement and making your first payment. This communication will notify you that payment has failed and prompt you to update your details or provide an alternative payment method.
Cancellation of your subscription or membership
You can cancel your subscription at any time by using this form: shop.anthem.co.uk/contact-us. You will continue to receive the magazines you have paid for until the end of your subscription term. Direct Debit and Continuous Credit Card orders will auto-renew at the end of the current term unless cancelled. Returns are not accepted. Please note that where a gift has been sent, there is a minimum subscription/membership period of 12 months, before a subscription/membership can be cancelled. Details of this will be shown on the promotion. If a membership is cancelled the additional membership benefits will become unavailable.
Returns
Sorry, returns are not accepted on subscription or membership orders.
Refunds
You may request a refund on unmailed issues when you cancel a subscription or membership. Payment will be made back to the credit card or debit card you originally paid with, or PayPal within 10 working days of the refund request. We will send you an email to confirm that the refund has been processed.
Non-subscription product terms and conditions
Order cancellations
Anthem will assume that you wish to receive your order as soon as possible and, if this is not the case, please let us know at the time of order. Please note that the right to cancel during the Cancellation Period does not apply to purchases of single issue magazines or bookazines. Furthermore, please note we cannot accept cancellations for any digital items once downloading has commenced.
If you cancel, you will need to return the item to us. You will be responsible for the cost of returning the item to us, unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item at your cost. This does not affect your statutory rights.
Order refunds and returns
If your purchase was damaged during delivery, is defective, was incorrectly advertised or isn’t what you ordered you are entitled to a refund with satisfactory evidence. To claim your refund, please send evidence to us within 30 days of receipt.
We will issue a full refund or a replacement at no additional cost.
This does not affect your statutory rights.
To return an item:
Simply contact our Customer Service team who will be happy to assist:
- By telephone: +44 (0) 1371 853 609
- By email: shop@anthem.co.uk
- By post: Anthem Publishing, Trinity House, Sculpins Lane, Wethersfield, Braintree, CM7 4AY
If a replacement is not sent a full refund payment will be made back to the credit card or debit card you originally paid with or PayPal within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.