Terms and Conditions
The official store for Anthem Publishing magazines
Need Help? Find answers here

Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Anthem's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Anthem' or 'us' or 'we' refers to the owner of the website whose registered office is Suite 6, Piccadilly House, London Road, Bath, BA1 6PL. Our company registration number is registered in England and Wales (registered number 4542063). The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us for use by third parties. See section 2 of the Privacy Policy
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Subscription terms and conditions

Trial Offers

Anthem's trial offers are available on Direct Debit or continuous payment only. If you wish to cancel, please inform us within 14 days of receiving your final trial issue and no more payments will be taken. Please note, trial subscription offers are limited to one trial per title per customer within a 12 month period, and Anthem reserves the right to withdraw a limited offer at any time.  

Offers with a free gift

Your free gift (if applicable) will be despatched to you within 28 days of your order being placed. This will be sent separately from the magazine. All gift offers are subject to availability and if stocks run out, an alternative gift may be supplied. This limited offer may be withdrawn any time. If your subscription has been purchased by someone else, the free gift will be sent to the payer.

Cancellation of your subscription

You can cancel your subscription at any time by using this form: shop.anthem.co.uk/contact-us. You will continue to receive the issues you have paid for until the end of your subscription term. Direct Debit and Continuous Credit Card orders will auto-renew at the end of the current term unless cancelled. Returns are not accepted. Please note that where a gift has been sent, the publisher may have set a minimum period usually 12 months, before a subscription can be cancelled. Details of this will be shown on the promotion.

Did you know you can change your magazine at any time during your subscription?

If for any reason, the magazine you subscribe to is not suitable for you, you can switch your subscription to any other magazine available on shop.anthem.co.uk/subscribe.

Returns

Sorry, returns are not accepted on subscription orders.

Refunds

You may request a refund on unmailed issues when you cancel a subscription, however, a £5 processing fee will be applied to cover admin costs. This does not affect your rights under the Direct Debit Guarantee (if applicable). Payment will be made back to the credit card or debit card you originally paid with, or PayPal within 10 working days of the refund request. We will send you an email to confirm that the refund has been processed.

Non-magazine subscription product terms and conditions

Order cancellations

Anthem will assume that you wish to receive your order as soon as possible and, if this is not the case, please let us know at the time of order. Please note that the right to cancel during the Cancellation Period does not apply to purchases of single issue magazines or bookazines. Furthermore, please note we cannot accept cancellations for any digital items once downloading has commenced.

If you cancel, you will need to return the item to us. You will be responsible for the cost of returning the item to us, unless we delivered the item to you in error or the item is faulty. If we do not receive the item back from you, we may arrange for collection of the item at your cost. This does not affect your statutory rights.

Order refunds and returns

If your purchase was damaged during delivery, is defective, was incorrectly advertised or isn’t what you ordered you are entitled to a refund with satisfactory evidence. To claim your refund, please send evidence to us within 30 days of receipt.

We will issue a full refund or a replacement at no additional cost.

This does not affect your statutory rights.

To return an item:

Simply contact our Customer Service team who will be happy to assist:

  • By telephone: +44 (0) 1371 853 609
  • By email: shop@anthem.co.uk
  • By post: Anthem Publishing, Trinity House, Sculpins Lane, Wethersfield, Braintree, CM7 4AY

If a replacement is not sent a full refund payment will be made back to the credit card or debit card you originally paid with or PayPal within 10 working days of receipt of the returned item. We will send you an email to confirm that the refund has been processed.

Our promise

Best price guarantee

We'll refund the difference if you find it cheaper elsewhere

Cancel anytime promise

Enjoy the freedom to cancel your subscription at anytime

No hidden costs

All postage & delivery costs are included